Did you know that we are able to solve more than two-thirds of laser equipment defects remotely with customers? In addition to standard support via phone or email, we also provide smart glasses which work on the principle of augmented reality. As a result, we can guarantee the maximum availability of our technicians, a faster diagnosis of problems, and thereby lower the total cost of service.
Smart glasses for quick service interventions
Real-time sharing of knowledge and experience between a production worker and an expert at a computer.
The service technician is familiarised in detail with the problem before the first trip, thereby goes to the customer well-informed and prepared, and if necessary equipped with a spare part.